IT Support Specialist

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Vacature ID                         WTS1037

Dienstverband:                  Detachering

Locatie:                                Rotterdam

Aantal uren per week:      40

Duur van de opdracht:     6 maanden met optie tot verlenging

Salaris of tarief:                 €40,-

Functieomschrijving:

As IT Support Specialist you will be based in our Rotterdam office and be responsible for providing local IT support.

You will be part of a large team of IT professionals that are spread through the region North West Europe, with whom you will have regular contact via phone and Teams.

Your main tasks are:

  • Prepare IT equipment for new employees and provide them with correct equipment, thereby co-ordinate with Service Desk to ensure a proper check IN follow up
  • Provide 2nd level support and technical to end users in the Rotterdam office and in case needed for other offices in the region
  • Ensure proper supply management
  • Ensure accuracy, security and availability of local systems
  • Make proper use of the ticket system connected to the Service Desk and ensure end users will too
  • Ensure end users are compliant with IT policies and procedures SKILLS AND EXPERIENCE

For this role we require you to be discrete and accurate.

You are well able to work independently and work in a remote team setting, but not unable to work well with local colleagues.

You can set your priorities well and can handle some pressure.

Functie eisen:

  • to be fluent in English; both written and spoken
  • to have at least a MBO level 4 or equivalent diploma related to IT/ICT
  • you preferably have quite some knowledge of ITIL, server operating systems, Office 365, active directory, backup systems, CISCO CCNA and UCM
  • to have at least 1 year of local IT support experience
  • to have 2 to 5 years of relevant technical IT/ICT experience
  • to be flexible to travel to other offices in the region when it’s needed