Teamlead Run Infrastructure

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Vacature ID                         WTS1022

Dienstverband:                  Vast

Locatie:                                Den Bosch

Aantal uren per week:      40      

Salaris:                                 € 4000,- and upwards                    

Info opdrachtgever:

Our client is an international food producer of meat, meat products and plant-based alternatives with production locations in the Netherlands and Germany. The client has sales support offices in thirteen countries worldwide. And has four different kind of business units.

They supply customers in their home markets of the Netherlands and Germany, as well as in other countries all over the world. Their headquarters is located in the Netherlands.

They offer a challenging and inspiring working environment in which innovation is an important driver and the recent IT activities reflect this focus on innovation. Examples are the renewal of the Master Data Management System (MDM), updating of the BI environment, start of the ERP renewal program, implementation of an API Management system and the startup of Blockchain and cloud initiatives.

The workplace has recently been updated with new devices, Windows 10, O365 and together with other departments the usage of Powerapps has started. Last but not least: they have updated Connectivity by the usage of SD-WAN and are currently busy with the replacement of the WIFI network (worldwide) by a cloud-based solution and renewal of the telecom solutions on all locations.

Our client offers an informal, non-hierarchical organisation with direct user/customer contact. The team members are proud and motivated professionals, split over 5 departments: Service Delivery Management, Infrastructure, Global Business Solutions, CIO office and Project & Changes.

The IM&T (Information Management & Technology) departments responsibility is to keep all IT systems up to date and by doing so, support all business processes. Besides maintenance the department is responsible for the development of technical & services roadmaps and the digital agenda for the organisation, their customers, partners and colleagues. IM&T consists out of circa 150 colleagues stationed in our HQ office in The Netherlands, Hannover and Munich and together they are responsible for the development, implementation and maintenance of all applications and Infrastructure components.

The Infrastructure department is currently being reshaped into a “Demand-Supply Organisation” and is focusing on continuously improving and updating the technical environment. They are in an exciting phase with lots of interesting challenges, changes and progress.

Functieomschrijving:

Our clients department is split up in 3 areas, Connectivity/Datacenters/Workplaces and our team consist out of 20+ members.

The Team Lead is responsible for continuous improvement of team performance and well-being of the team members (incl. SME’s for the 3th line activities) by focusing on human resource management and development, processes, policies and procedures. In this role you’re furthermore responsible for an optimal cooperation with other internal colleagues and external parties.

We’re looking for a people manager in heart and soul!!

  • You facilitate the team to ensure the members are enabled to deliver as promised and support their development by creating POP’s, conducting midterm and yearly evaluation conversations, monitoring their performance and steer on agreed deliverables;
  • You’re responsible for the planning and coordination of activities for the RUN team (2nd and 3th line), like: incidents, changes, preventive maintenance, service requests etc.;
  • Control, monitor and evaluate the contribution/performance of IT services;
  • Initiate service improvement programs as and when necessary and embed them into the infrastructure department processes;
  • Draft personnel planning on the midterm and at the tactical level and in line with the established strategic personnel planning;
  • Ensure IT services to satisfaction and in accordance with SLAs and budgets;
  • Validate incoming invoices for IT services;
  • In this role you are responsible for managing the suppliers on a tactical level, you conduct SLA interviews and you monitor the performance of the suppliers in the daily operation.

Functie eisen:

  • You have a relevant education on bachelor or master level;
  • 5+ years experience in corporate environments and at least 3+ years in similar role;
  • ITIL Foundation v3/4 certified;
  • Strong people management skills;
  • You’ve got excellent communication skills (verbally and in writing) in both Dutch and English and preferably in German;
  • Can-Do mentality and focus on operational excellence;
  • Teamwork, good communication & organizational skills where presupposed with a well-developed and strong character;
  • No 9 to 5 mentality, since our teams participate in 24/7 standby schedules;
  • The willingness to make business trips to Germany.